Please read this privacy policy carefully as it explains how Isomasters by Kingspan and its affiliates use your personal information. This policy applies to the personal information we collect and process as part of our business relationship with you as a customer. For information on how we process personal data collected via our websites (including kingspan.com and divisional subdomains), please consult our Website Privacy Policy.

At Kingspan, we are committed to processing our customers' personal information in a way that respects our legal obligations while being clear with our customers about what we do with their personal information. We share your concern regarding the protection of your personal information and are committed to protecting your privacy.

We will be the "controller" of the personal information you provide to us or that we collect from you.

What is personal information?

Personal information is information relating to an identified or identifiable person. This document covers the information we collect about you.

Here are some of the key points of Kingspan's privacy statement:

• We will never sell your data to third parties

• We will make it easy for you to manage your information, and you can change your communication preferences at any time

• Use data to help us provide excellent customer service, which includes tailoring the information we share with you to ensure it is relevant, useful, and timely

1. Personal information we collect

During your interactions and exchanges with Kingspan, we process personal information to enable us to fulfill our service and commitment to you as a customer.

The types of personal information we may process include, but are not limited to:

• Identification data, e.g., name

• Contact details, e.g.: postal address, phone/email, job title, company name, company type, position

• Project details, e.g., project name, project address, project type, opportunity size

• Website usage data - for more details on how we process data collected via our sites, please see our Website Privacy Notice, our marketing preferences and communications with you for marketing purposes, and the information we infer when we combine information to determine the best way to interact with you (please see our email marketing privacy notice)

• Surveys you have completed

• Any other personal information you choose to provide to us when you complete our online contact forms or otherwise contact us

There may also be situations where we collect information revealing your gender.

2. How we use your personal information

• We use your personal information as follows:

• To comply with our legal obligations;

• Investigate and respond to potential violations of law or our website policies as well as potential breaches of our systems and networks or those of relevant third parties;

• To identify and communicate with you;

• Maintain internal records;

• Develop products and services; Sometimes we may contact you with service and product notices. We may contact your company and individuals within your company to complete a survey.

• To respond to your requests and your questions or complaints;

• For market research and evaluation of marketing strategies and campaigns;

• If you are already a customer or another contact with us, to update our information regarding our contact with you in our customer relationship management system;

• To deliver our own products and services to you;

• To offer you our own products and services; by means such as newsletters and invitations to events; and

• You acknowledge and confirm your acceptance that Kingspan processes your personal data for the purposes mentioned above.

The Kingspan entity with which you commercially deal will be the data controller for the processing described in this notice. The Kingspan Group and each Kingspan affiliate are separate and independent data controllers. If you are unsure which Kingspan entity is your data controller, please contact us using the information in section 11 below

3. Marketing

We would like to provide you with information about Kingspan products and services, as well as other information from Kingspan, that we think you may find interesting. We may send you this information by post, email and/or phone if you agree that we may or unless you have asked us not to (see below).

We do not provide your personal information to external organizations (i.e., providers, merchants, distributors, and retailers located outside Kingspan) for their own direct marketing concerning Kingspan products and services without your explicit consent.

If at any time you do not wish your information to be used for direct marketing purposes by a Kingspan company, please contact the relevant Kingspan company from which you received the marketing so that they can unsubscribe you from their marketing lists. If you have received email marketing from a Kingspan company and decide that you no longer wish to receive marketing emails from them, you will be able to opt out of receiving further marketing emails by following an unsubscribe link in the email, or by any other means we may communicate to you, including but not limited to phone and mail.

Please note that, as a group, we do not operate a global marketing database, which means we cannot unsubscribe you from marketing from all Kingspan companies at a central level.

For information on cookies, retargeting and other online marketing activities, please refer to our Privacy Policy and our Website Cookie Policy

4. How We Share Your Personal Information

In addition, we may share your personal information with:

• Third-party service providers so that we can process payments due to us; in doing so, we provide bank card details to these providers;

• Approved credit reference agencies, debt collection agencies and lawyers when we carry out credit checks, to report on your payments and/or seek to recover your debts due to us;

• Our accountants, auditors, lawyers or similar advisors when we ask them to provide professional advice to us;

• Emergency services in case we need to report accidents or incidents or request emergency assistance;

• Any government department, public body or other third party where we believe in good faith that it is required by law; in the interest of public health and safety; or to protect the rights, property or safety of Kingspan, its employees or others;

• Kingspan Holdings (Ireland) Limited and its affiliates (including Kingspan Group business entities and divisions) may share your personal data with each other where necessary to fulfill our obligations to you or for internal administrative purposes. All such sharing is subject to our data protection policies;

• We may transfer your personal data to Kingspan Group companies and service providers outside the European Economic Area (EEA) and the United Kingdom. Where the destination country is not subject to an adequacy decision, we use appropriate safeguards;

• We may use artificial intelligence (AI) to support our services, but we do not train or refine our models from personal data. Where AI is used, we apply data minimization, anonymization and appropriate safeguards to prevent personal data from being used to develop or improve models;

5. How long do we keep your personal information

We keep your personal information for the longer of the necessary needs for such information, taking into account, but not limited to, any legal obligation to retain data for certain periods, in order to fulfill product warranty/guarantee obligations. Thereafter, we will securely erase your information as soon as it is no longer needed.

6. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we normally only collect personal information where we have your consent, where we need the personal information to enter into a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights and freedoms.

In some cases, we may also have a legal obligation to collect personal information from you or may need the personal information to protect your vital interests or those of another person.

Most of the time, however, we process contact information for our legitimate business interests in the context of providing or receiving services to customers, from our service providers or, in the case of partners, for collaboration or partnership. If we collect and use your personal information by relying on something other than our legitimate interests, we will inform you at the relevant time. For example, if we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will clarify this at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information).

If you have questions or need additional information regarding the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the heading “Contact Us” below.

7. Security

Kingspan is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic and managerial procedures, where relevant, to safeguard and secure the information we collect.

8. Your rights

You have the right to be informed that we hold your personal data, the right to access such data, the right to rectification of any errors in such data, the right to erasure, sometimes referred to as the right to be forgotten, the right to restrict how we process your data, the right to data portability and the right to object to how we process your data.

To exercise any of these rights, please contact the Kingspan entity you deal with commercially, or contact Kingspan Group using the information in Section 11 and we will address your request to the relevant data controller

These rights can be exercised at any time. They are not absolute and are subject to certain exceptions and/or conditions.

9. About Us

Kingspan Holdings (Ireland) Limited (“Kingspan Group”) and its subsidiaries operate globally. The Kingspan entity with which you deal commercially will be the data controller of your personal information under this notice. Kingspan business divisions may also process your data where relevant to your business relationship.

For more information on how we process personal data collected via our websites, please consult our site policy.

10. Updating This Notice

We review our privacy practices from time to time. We ask you to bookmark and periodically review this page for updates to our Privacy Notice

11. Contact Us

For more information regarding these rights, regarding this Privacy Policy in general or to file a complaint, please contact us by e-mail info@isomasters.com. This notice was updated in August 2026.

Before evaluating your request, we may ask for additional information to identify you. If you do not provide the requested information and, as a result, we are unable to identify you, we may refuse to process your request.